Frequently Asked Questions

What are your guarantees?

We do guarantee the highest standards of the papers we produce. However we cannot guarantee your grade. We also guarantee completely plagiarism-free papers as we check all of them with the latest version of plagiarism-detection software before delivering to the customer. In case you find any plagiarism though we guarantee the full money refund.

What are your guarantees?

We do guarantee the highest standards of the papers we produce. However we cannot guarantee your grade. We also guarantee completely plagiarism-free papers as we check all of them with the latest version of plagiarism-detection software before delivering to the customer. In case you find any plagiarism though we guarantee the full money refund.

What writers do you hire?

Our company currently employs over 7500 professional writers ranging from Bachelor's to PhD degrees in various fields, ranging from SEO writing, article writing, to professional ghost-writing. They are assigned to the project based on the type of your order and the academic level of your paper.

How long does it take to write my paper?

The time-frames are specified by our customer. However, we recommend to place the order for as much time as you can allow as it is not only about writing the paper but about the researching relevant materials as well.

Can your papers pass TurnItIn detection test?

Starting August 2006 we have launched a module that checks any custom paper that we produce for plagiarism, be it a dissertation, coursework, thesis or a simple 5-paragraph essay. We utilize latest technologies of web search to detect plagiarized materials and guarantee 100% authentic custom written research papers. The procedure is as follows: whenever the writer uploads a completed paper to the control panel, our system starts an automatic plagiarism check in the background. The paper is separated into small blocks, called patterns. Then the system performs a web search by utilizing a so-called Rabin-Karp algorithm of string text search, thus giving the most precise results, (it even includes sources where the parts of the paper were copied from). This technology was invented back in 1987, and we found it to be the most adequate solution for our clients" needs.

Can you write assignments in SPSS?

Yes, we can. We employ writers specializing in statistics and data analysis software, including SPSS.

How will you select my writer?

We generally allow our most experienced writers to pick-up orders themselves, as long as they have the relevant qualifications. When a new order comes in, we circulate a notice to all writers in that field, and someone who is available and interested in your topic will chose to work on your project. Our junior or less experienced writers require administrators' approval before they can start on the job. Writers have competitive incentives to work towards and are well looked after, which means that we attract and retain the very best writers in this industry.

Do you guarantee 2:1 result?

We can certainly provide you with a 2:1 level writing. But, because of differing standards of grading between universities (and even professors) a guarantee of grade is near impossible for any writing service, we suggest you to be careful of those that do. However, we do guarantee we will work on your paper until you are completely satisfied with it, if we don't get it right the first time we'll revise it until we do.

Are your papers ever resold?

No, our papers are never resold or published anywhere else. Unlike many of our competitors, we do not own or operate databases of essays and dissertations. We think it is highly unethical to put reputation of our customers under question.

Are these essays written by real people?

Yes, of course we have a big team, employing around 1200 professional writers. This number increases every day as we keep hiring new people. In the feedback section you may notice other customers mentioning writer numbers. Some numbers are over 9000. This is how many writers have attempted to actually register with us, but we only work with the best, allowing only the professionals to be a part of our team.

Do you charge for the references/title page/bibliography?

We charge only for the actual content. Bibliography, references, title page and footnotes are free of charge. It is easy to check: every word processing software has a function of word count. Normally, there should be around 250 words per page. This means a thousand words every four pages. So, dividing the number of words by 250 you will get the actual number of pages paid.

How reliable is this service?

We provide one of the best writing services available. We have 100% customer satisfaction guarantee which means that customer satisfaction is our top priority.

What if the assignment needs some changes or something?

Our 100% customer satisfaction policy guarantees you that you may request as many revisions as you find it necessary. To request a revision for the completed paper, please login to your control panel and click on a "Request Revision" link.

I started doing my paper, but teacher gave it back and asked me to rewrite. Can you rewrite it for me?

We do handle rewriting of assignments. Simply let us know how many pages are needed to be changed and we will deliver it to you on or before the date specified. Make sure you choose "Editing/rewriting" in the "Academic Level" section.

I have a very specific research paper guideline. Can my guidelines be followed?

We can certainly adhere to any guidelines sent to us; we have a vast experience in writing papers on almost every academic topic out there. After an order is placed, the guidelines and example can be uploaded for the writer to look at, as well as any other material you wish to provide.

Do you have any special discounts?

Yes, we have an accumulative discount policy for returning customers, starting at 3% to 15% off every new order. Every new order you place counts towards the total ordered amount thus increasing the discount level. It means, that if you, for example, have $640 worth of orders (thus qualifying for 6% discount), the new order of $100 that you place will bring your totals to $740 and will be calculated at "7% off" rate.

What happens to the essay once I have received it?

It's yours to do with as you wish. No-one else will ever get to see it, obviously apart from your writer, and if necessary the administrative staff (e.g. if there has been a problem with the order). Every single paper that we deliver has been custom written for one specific customer only, and it deals with that person's required topic and nothing else. We do not resell, publish, trade or display completed orders anywhere else at any time. You may regard it as yours in its entirety. We also do not make use of essay banks and pre-written essays; everything is written fresh for each new order. Our service is completely confidential and we regard our customers' right to privacy very highly.

Is there anyway to verify that my paper will get to me on time?

Yes, you can keep track of the progress through your personal control panel. Yet, maintaining contact with your writer is the most efficient way to obtain reliable information in regards to your order progress. You can communicate with the writer directly, via the control panel.

Do you cover all subjects?

As you will see from the tabbed subject list on our website, we do cover almost every imaginable topic. We employ approximately 1200 writers who have all sorts of qualifications, and our company is constantly expanding. If a specific writer you request is busy with other assignments when you place your order, we will usually be able to match the order to another writer who also has excellent credentials.

I have written my assignment, but before I hand it in, would you be able to proof read and tell me if I have done it correctly.

We would be glad to proofread your assignment, please feel free to visit our order page or contact us via email with assignment criteria if unsure. When placing an order, make sure you choose "proofreading" in the "Academic Level" section.

Could you tell me what level is a "University level, Bachelor's" i.e. is it equivalent to a 2:1?

University level, Bachelor's refers to the academic level to be written. If you are an undergraduate studying at the university, then that is what you should select. The vast majority of our papers do receive a 2:1 or better. We suggest you selecting the level of difficulty in accordance with your expectations.

How do I pay?

The usual method of payment is by credit card, online, but you can also use PayPal. Payment is required at the time you place your order. We are a PCI-compliant website, all sensitive information is transmitted via 256-bit AES-encrypted SSL channel, and your credit card data is not stored in our database. However, if you feel hesitant using your credit card online, please feel free to place your order over the phone. To do this, you first need to visit our order page, enter assignment criteria, click "Proceed to Payment", and call us when on the payment page. We will quickly identify your order and activate it, after the payment has been processed.

What format do you send your papers?

There are several formats you can choose from: Word Document File (.DOC) Excel Datasheet (.XLS) Rich Text Format (.RTF) Power Point Presentation (.PPT) ZIP Archive Format - includes any multiple files in a single file (.ZIP)

Will you email me the assignment if I place the order?

Yes, we will send you a completed assignment via email. Alternatively, you can login to your personal control panel to download the file in case you need it later.

Are the assignments plagiarism-free and not resold and total confidentiality?

Our assignments are completely free of plagiarism. We do not resell our work. We provide complete and total confidentiality to the extent that even your writer does not know your identity.

Have you got any office in UK or any contact office in UK?

Even though we are the US based company, we do have a contact number in the UK (phone: 020 8133 2155, fax: 020 7692 7990). All the phone calls and faxes are redirected to our head office.

Do you conduct the primary research also with the dissertations?

Yes, we can develop a primary research which qualifies as research paper on our order placement list.

Do you do research proposals?

Yes we do write research proposals, simply state the topic when placing an order, or indicate in your order instructions, that the writer can choose it for you. The research proposal qualifies as a research paper type of assignment.

Do you write questionnaires?

Yes, we can develop a questionnaire. It qualifies as a research paper type of assignment on our order placement list.

Why Should I trust OzEssay.com.au?

We have an excellent reputation, and pride ourselves on making it steadily better, with more and more satisfied customers every year. We know that there are other custom writing sites that claim to offer what we offer, but just a quick look at those organisations' websites will tell you that their English isn't all that good, and their presentation of information is not very professional or clear. That's what you can expect in your papers, too. Compare our site, with its flawless English and crisp presentation of information, and know that what you see here is what you will get from OZessay.com.au. Or let's put it another way: in our line of work, you would soon hear from your friends, class-mates and colleagues if we were disreputable!

What if I am not satisfied with the paper?

We guarantee that you will be satisfied with the result as our writers follow your instructions precisely. In case there is anything that you think is not satisfying, please you we will not only revise your paper we will do it for free as long as the instructions for the revision correspond to the initial ones.

What makes OZ different from other custom writing sites?

Our experience in this industry sets us apart. We have grown from an international organization catering for students all over the world, and we are now offering an additional Australia-based service for Australian students, with Australian and UK writers. The reason for our specializing in Australia market is twofold. Firstly, the conventions of academic writing differ from continent to continent, and Australia customers need Australian writers. Secondly, the sheer numbers of our writers and customers have led us to adopt a more individualized approach. We have lots of happy customers from all over the world, including the Australia!

Can you guarantee my privacy?

Absolutely! We will never disclose your personal, contact or credit card information under any circumstances. This is one of the key points of our business. This information is 100% secure with us!

What guarantees do you offer?

High-quality, plagiarism-free, well structured and properly referenced papers that meet your deadline are guaranteed! The papers are assigned to the writers whose field of competence (specialization) exactly corresponds to the subject of the paper. Thus the writer delivers the paper which meets both the academic requirements for this type of the assignment and your personal requirements. We treat our customers very seriously, the quality of the paper is our top priority, and thus we guarantee your satisfaction.

How can I contact you in case of emergency?

We communicate with our customers over the phone: (02)8011 3512. To specify any details feel free to use our messaging system. Moreover, our qualified support is available 24/7 via the live chat.

Can I pay in instalments?

It is a good idea to split your order into several smaller orders. For example, if you order a dissertation, split it so every chapter would go as a separate order and request the same writer to work on all orders (there is such an option on the order page). However, we are working on an automated system that will process your payment in instalments. Currently our staff members would monitor your order for instalments.

How can I be sure my paper is not plagiarized?

Every single completed paper undergoes an automated plagiarism check. The software we use is identical to that used at the universities. If this system detects any rate of plagiarism which is not part of the references, the writer will be notified immediately and the paper will be sent back to the writer to be edited until any trace of plagiarism is eliminated.

What happens when the paper is uploaded?

When the paper is uploaded, it is completely yours to deal with. It will never get distributed on the web, published in any media or resold – it goes against our company’s policy! The paper is stored in our database for you to download it in case you need it.

Are your papers custom written?

Definitely! All our papers are written from the scratch incorporating writer’s thoughts and ideas according to the customer’s instructions and requirements. They are never pre-written or copied from any other source. Any information taken from another source is always properly referenced.

How can I pay?

You have several options. We accept all major credit cards, checks, international money orders, bank wire transfers, instant collect systems such as Western Union, and Paypal. For more information, please visit accepted payments page.

What is the format of the uploaded paper?

The papers are uploaded in MS Word format by default. However, if your assignment requires otherwise, we can make it any format you specify.

How can I place an order with your company?

To place a new order with us click on the "Order Now" link at any page of our website. This will take you to our secure order page. Fill out the order form placing detailed information and precise instructions for this order which will expedite the process of writing and ensure a high-quality outcome.