How to Communicate with Your Writer & Ways to Stay in Touch with OZessay

Date: March 20, 2012

To get the expected result from collaboration with our service, we recommend you to stay in touch with your writer during the entire paper writing process and provide them with detailed assignment instructions.

How Can You Reach Our Staff?

For your convenience, we are available 24/7 and offer a wide variety of methods you can use to contact our Customer Support Center. These include a toll-free hotline, email, live chat, message board in your customer account, Facebook Messenger and a callback option. Should you have any questions or problems with our service, feel free to contact us via the method that best suits you.

How to Get in Touch with Your Writer?

Our unique messaging system allows you to communicate with the writer working on your assignment 24/7. Also, you can use your account to ask questions, discuss your order, send additional instructions, make specific requests, upload files and deliver other helpful information.

The easiest way to contact the assigned writer is to drop them a line on the message board. Here’s how it works:

  • Log in to your customer account and open the order you want to discuss with the writer.
  • Navigate to the upper right corner of the page where you’ll see the easy-to-use contact form.
  • Choose between sending a message to your writer directly or our customer support representative who will then pass it to the writer. Click the corresponding item in the menu to select a recipient, type your request and hit ‘Send.’


We strongly encourage you to stay in touch with your writer as much as possible, especially during the pre-writing stage. 90% of problems can be avoided by simply asking questions and giving explanations or suggestions to your writer.

Please don’t reveal any sensitive information such as your name, address, educational institution or billing details when messaging with both your writer and our representative. We take privacy protection very seriously, but it’s up to you to make sure you don’t directly disclose your data to a third party.

We truly hope you find our cooperation enjoyable and take advantage of the direct messaging option. Remember that whenever you have service-related questions, need assistance or want to clarify something, let us know about it, and we will do our best to help you.


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